Full definition
A supplier's formal commitment that the delivered product meets specified technical requirements (dimensions, material composition, physical properties, standards compliance) at the time of delivery. The warranty covers manufacturing defects (material flaws, curing errors, dimensional non-conformance) but typically excludes: normal wear and tear, misuse or misapplication (wrong material for the application), improper installation (under-tension, misalignment), damage from external causes (chemical exposure, overload, fire), and unauthorized modifications. Warranty duration: typically 12-24 months from delivery or 6-12 months from installation (whichever comes first) for industrial rubber and belt products. Claim process: customer notifies supplier of defect, provides evidence (photographs, failed parts, operating conditions), and supplier investigates — if the defect is confirmed as a manufacturing issue, the supplier provides replacement product and may cover consequential costs depending on the contract. For B2B industrial sales in Mexico: warranty terms should be documented in the quotation or supply contract, and the limitations (exclusions) should be clearly stated to avoid disputes. Per Mexican Codigo de Comercio and contract law. Quality certificates at delivery document the product condition at time of sale.